Operations Support Services
Operations Support Services (OSS) provides both system-wide and Chancellor’s Office support. System-wide services include enterprise technical services supporting CMS database administration, CMS security management, 24-hour/7-day ITService Center technical support, change control, and contract and SLA management for the CMS Unisys Data Center. Chancellor’s Office services include support and management of the technical infrastructure for the WestEd Data Center, change control, and network and telecommunications services, and desktop user support for the Golden Shore and WestEd facilities.
Service Areas
Contact the ITService Center to report enterprise-wide IT problems, submit service requests, download help desk software, and obtain reports and information about Unisys operations and service level agreements.
Data Center and Network Services
Obtain information about the Chancellor's Office data center, outsourced data center, and network interoperability, including management of change control and service level agreements.
Obtain technical support and information for Oracle Enterprise and CSU custom applications.
Obtain information and services to improve application security, user accountability, and system availability.