OSS ITService Center
24 x 7 x 365 Weekends & Holidays Included
The mission of the ITService Center is to continuously improve the quality of support and service provided by ITS and maximize the efficiency of the Chancellor's Office by effectively managing problems and providing timely resolutions to problems and requests for service.
The ITService Center goals are to increase customer satisfaction, first contact resolution, tracking accuracy, visibility to problems, root cause analysis, and customer statistics.
ITService Center
562-346-2456
Barbara Engravido
Service Center Director
562-346-2236
Kim Hayes
Service Center Manager
562-346-2280
Richard Saengjaeng
Service Center Manager (Night)
562-346-2270
Services
- ITService Center Scope of Services
- Unisys Data Center Service Level Agreement
- Database Deployment Matrix for Servers
Dev (.xls) | Prod (.xls) - CSU Combined Environment (.vsd)
Communications
Forms
Data Center Schedules
Procedures
Reporting
Unisys Monthly SLA Report