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Application - Problem Ticket Summary for September 2008

• The total volume of CMS Applications related problem tickets decreased 4% in September.  The 12 month average also decreased slightly, by 2%.
• The volume of FIS tickets increased 5%, HR tickets increased 1%, and SA ticket volume decreased 7% in September. 
• Problem tickets escalated to PeopleSoft increased to 33% of the total problem ticket volume. 
• There were 3 Urgent tickets ending out September.
  No Priority tickets.
  High priority tickets remained constant.
  Medium priority tickets decreased 5%.
  Low priority tickets decreased 2.5%.
• The percentage of resolved tickets decreased to 20% of the total problem ticket volume in September.