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Application - Problem Ticket Summary for September 2009

• The total volume of CMS Applications related problem tickets increased 2.5% in September, however, the 12 month average decreased another 1%.
• The volume of FIS tickets decreased 17%, HR tickets increased 6%, and SA ticket volume increased 5% in September.
• Problem tickets escalated to PeopleSoft remained constant at 39% of the total problem ticket volume.
• There were no Urgent tickets ending out September.
  There were no Priority ticket ending out September.
  High priority tickets increased by 23%.
  Medium priority tickets decreased 3%.
  Low priority tickets increased 7%.
• The percentage of resolved tickets decreased to 16% of the total problem ticket volume in September.